Help

Manage My Account

• Register for an Online Account
  Pay your bill, view payment, usage history, and outage status, submit your meter reading and manage your accounts.
• Update Account Information
  Change online profile, email address, and more.
• Use Mobile Tools to Stay Connected
  Receive important information through our alerts, text messages and mobile website.
• Analyze Usage
  View your energy usage, compare your bills, and explore usage trends.  This online tool is available for your home and business.   

Register Now

Billing and Payments

• View and Pay Your Bills Online
  Enroll in eBill and receive monthly notifications.
• Review Your Payment Options
  Pay by credit card, payment plan, automatic bank withdrawal, and more.
• Learn About Assistance Programs
  Get help with your electric bill.  
• Understand Your Bill
  Learn about your bill - view bill inserts, bill samples, and definitions.
  
• Submit Your Meter Reading
  Look up your next scheduled meter read date or enter your meter reading online.

Outages

• Report an Outage
  Tell us if your power is out. Your report helps us pinpoint damage, and restore power more quickly.
• View Current Outages - 24/7 Power Center Maps
  Locate outage information in your area including the number of customers affected, estimated restoration time, cause, and crew status.
• Stay Informed with Our Communication Tools
  Receive restoration updates, notifications of scheduled power outages, and severe weather alerts.
• Review Additional Outage Help
  Stay safe during an outage, learn about our restoration process, and view storm updates.

Service Requests

• Move In (Start Service)
  Complete our online form to request electric service for your new home.
• Move Out (Stop Service)
  Complete our online form to stop electric service. 
• Reporting Lighting Problem
  Report a streetlight or outdoor area light outage.
• Reporting Tree Problem
  Notify us if you believe a tree is too close to our power lines.
• Request Electrical Work (Builders and Contractors)
  Review manuals and guidelines, and review steps to upgrade or establish service.

Safety

• Stay Away From Power Lines 
  
• Be Prepared for Outages
  
• Our Tree Maintainance Practices
• Safety Around Your Home
  
• Protect Yourself from Scams and Fraud
• Additional Safety Information

Saving Energy

• Ways to Save on Your Electric Bill
• Understand Electric Usage and Costs
• Smart Landscaping and Energy Efficiency
  

Choose your state below to review energy efficiency programs.

Contact Center

• Phone Numbers
  Talk to a Customer Service Representative, Monday - Friday, 8:00 am - 6:00 pm. Our Interactive Voice Response System is available 24 hours, seven days a week.
  
• Email (Contact Us)
  Send us an email using our online form for general inquires only.
  
• Report Outages
  Notify us by calling 1-888-LIGHTSS (1-888-544-4877) or report an outage online.